Providing individuals using your website or software with information about accessibility is important to facilitating comfortable access. This article is designed to provide suggestions on the type of information and language you may wish to use to ensure that:
- Your users know who to contact should they have issues with accessing your website/software/e-venue.
- Everyone who encounters your website/software/e-venue knows that you have worked to make your end-product accessible to everyone.
What the Users Need to Know
People who live with a disability can often find themselves frustrated, and without assistance, when attempting to use your website, software, or other e-venue. They may be accustomed to having nowhere to turn if they cannot find information, make a form work, access a video, or attend a webinar.
That is why it’s vital for your organization to have a person and place listed on your website or product, where people can turn if they experience accessibility issues. Please include the following components in your accessibility message:
- A brief explanation that you are offering assistance to people who may be having difficulty accessing your website or product.
- An option for the user to access this assistance via email AND via phone. Depending upon the type of disability a person lives with, one may be easier for them to use than the other.
- If possible, have one or two people designated as an “accessibility assistance contact” person. If you do not have the ability to designate one or two people, you can list a department or section to assist individuals. This might include IT, customer service, or public relations. The people responding to these requests should receive some type of orientation or training on how to respond to the accessibility needs of potential users, including how to interact effectively with people living with a variety of disabilities. (WeCo provides this type of training; contact us to learn more.)
Accessibility Assistance Contact Information
Below is a sample you may elect to use to structure your website’s or product’s accessibility assistance contact information. This page is an excellent location for you to place your WeCo trademark certified Access Approved® logo, as it is the place where it will have the most meaning to your users.
Accessing the Acme Website: Acme’s Commitment to Making This Website Accessible
Your ability to access all of the information on our website in a comfortable manner is extremely important to us.
We are always open to your experiences and ideas and want to be available to you if you are having difficulty with website access. In such instances, please feel free to contact Joyce Henderson or David Franks in our Customer Relations Department at: firstname.lastname@example.org or 800-888-9866 x50.
Accessibility Testing Conformance Information
You have worked hard to have your website, software, or product verified for accessibility with WeCo’s Standards of Access®. It’s important that your customers and potential customers understand the accessibility testing work you have done (and continue to do) to conform with accessibility laws and guidance, to ensure their access. Though not required by this organization, posting accessibility testing conformance information is recommended by the World Wide Web Consortium (W3C) in their Web Content Accessibility Guidelines.
Below is a sample you may elect to use to structure your website’s or product’s accessibility testing conformance information. This page is an excellent location for you to place your WeCo trademark certified Access Approved® logo, as it is the place where it will have the most meaning to your users.
Acme has earned the WeCo Seal of Accessibility® / Acme’s Accessible Web Development Practices and Certification
At Acme, it’s important to us that our website be accessible to everyone, regardless of their disability. We work hard to do that by using accessible web design practices that are grounded upon WeCo’s Standards of Accessibility, which include and expand upon elements of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 (which may include Levels A, AA, and AAA) and the accessibility criteria outlined in the United States Rehabilitation Act of 1973, Section 508.
We test our website annually for accessibility with WeCo’s Certified Test Consultants (theweco.com), all of whom live with disabilities (sight, hearing, motor skill and/or cognitive-related), and who are trained in user experience testing surrounding how people who live with disabilities use the web.
Additional Steps We Have Taken to Ensure Accessibility
(YOU MAY ELECT TO ADD ADDITIONAL ACCESSIBILITY TESTING INFORMATION HERE.)
Acme conducts monthly accessibility tests on this website by using WeCo’s Certified Test Team and Usability Check-In® Services. This helps to ensure that updates and changes made to our website throughout the year are done in line with current accessibility practices.
LAST DATE OF WECO WEBSITE ACCESS APPROVED CERTIFICATION TESTING:
February 5, 2019
All web pages found at: theweco.com (INSERT THE HOMEPAGE OF THE WEBSITE THAT WAS VERIFIED, OR THE WEB PAGE WHERE YOUR PRODUCT IS HIGHLIGHTED)
This website uses accessible HTML.